Terms of Service

Last Updated: January 2025

Welcome to ConvoKraft. These Terms of Service ("Terms") govern your access to and use of the ConvoKraft platform, including our website, services, and AI-powered conversation assistant tools (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using ConvoKraft, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

2. Description of Service

ConvoKraft is an AI-powered platform that enables users to create, configure, and manage AI assistants (bots) for use in WhatsApp groups and other messaging platforms. Our Service includes:

• Bot creation and configuration tools
• Knowledge base management
• AI-powered conversation handling
• Integration with messaging platforms
• User account management

3. User Accounts and Registration

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 18 years old to use our Service. By using ConvoKraft, you represent and warrant that you are of legal age to form a binding contract.

4. AI Technology and Disclaimers

4.1 Model Provider Compliance

Our Service uses AI models provided by third-party providers. By using our Service, you agree to comply with the terms and policies of these providers, including but not limited to:

• AI model provider service terms
• Content policies and usage restrictions
• Prohibited use cases

4.2 Content Moderation

We implement content moderation and safety measures, but we cannot guarantee that all inappropriate or harmful content will be filtered. You are responsible for monitoring and managing the content generated by your bots.

5. Acceptable Use

5.1 Permitted Uses

You may use our Service for lawful purposes only, in accordance with these Terms and applicable laws.

5.2 Prohibited Uses

You agree NOT to use our Service to:

• Violate any applicable laws, regulations, or third-party rights
• Generate, transmit, or distribute harmful, abusive, defamatory, or illegal content
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Use the Service to spam, harass, or harm others
• Reverse engineer, decompile, or attempt to extract source code
• Use automated systems to access the Service without permission
• Violate any platform policies (e.g., WhatsApp Business Policy, Meta policies)
• Generate content that infringes intellectual property rights

6. User Content and Data

6.1 Your Content

You retain ownership of any content you upload, create, or provide through our Service ("User Content"). By using our Service, you grant us a license to use, store, and process your User Content to provide and improve the Service.

6.2 Content Responsibility

You are solely responsible for:

• The accuracy and legality of your User Content
• Obtaining necessary rights and permissions for your User Content
• Ensuring your User Content complies with these Terms and applicable laws
• Monitoring and managing content generated by your bots

6.3 Data Storage and Retention

We store your data in accordance with our Privacy Policy. You are responsible for backing up your own data. We are not liable for any loss of data.

7. Intellectual Property

7.1 Our Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are owned by ConvoKraft or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your personal or business use, subject to these Terms.

8. Payment and Billing

If you purchase a paid subscription:

• You agree to pay all fees associated with your subscription
• Fees are billed in advance on a recurring basis
• All fees are non-refundable unless required by law
• We reserve the right to change our pricing with notice
• You are responsible for any taxes applicable to your purchase

9. Service Availability and Modifications

9.1 Availability

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

9.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or using account deletion features (if available).

10.2 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent or illegal activity, or for any other reason we deem necessary.

10.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account data in accordance with our Privacy Policy.

11. Disclaimers and Limitations of Liability

11.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 AI Technology Disclaimers

WE DO NOT WARRANT THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU USE AI-GENERATED CONTENT AT YOUR OWN RISK.

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONVOKRAFT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

11.4 Maximum Liability

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless ConvoKraft, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your User Content
• Your violation of any third-party rights

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration or in the courts of [Your Jurisdiction].

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms, please contact us: